Returns & Refunds
If there's an issue with your order, we'll work with you to resolve it. Read through the policy below or start a return request directly.
How to Start a Return
All returns require an approved Return Authorization (RA) before any item is shipped back to us. Do not send items without prior authorization, they may be refused.
| Return Type | Refund / Shipping Result |
|---|---|
| Customer-error returns | Product cost only, less any approved restocking fee |
| Issue caused by Hunting-bow.com | 100% refund and return shipping covered by us |
Return Requirements
We accept returns on eligible items within 30 days of the invoice date. To qualify, the item must meet these requirements when it arrives back at our warehouse:
- Item is in original packaging
- Item has not been used, installed, damaged, marked, or altered
- Item is in fully resalable condition
- Return is requested within 30 days of the invoice date
- A valid, approved RA number was issued before shipment
Restocking Fees
Restocking fees cover the cost of receiving, inspecting, and returning items to inventory.
| Return Reason | Item Condition | Restocking Fee | Refund |
|---|---|---|---|
| Item shipped incorrectly, issue caused by us, or approved shipping damage claim | Eligible item approved through the RA process | 0% | 100% refund; return shipping covered by Hunting-bow.com |
| Customer error, wrong item ordered, compatibility issue, changed mind, or no longer needed | Original packaging and resalable condition | 15% | Product cost only; original shipping is not refundable |
Returns After 30 Days
Returns may be approved beyond 30 days on a case-by-case basis, up to 90 days from the invoice date, depending on the item and situation.
- Approval is not guaranteed after the standard return window
- Items must still be in original packaging and resalable condition
- A Return Authorization is required before shipping anything back
- The approved return address will be provided after the request is reviewed
Non-Returnable Items
The following categories cannot be returned regardless of condition. Contact us before placing an order if you need to confirm eligibility.
Shipping & Damaged Items
Items Damaged in Transit
If your order arrives damaged, please keep the original shipping carton, packaging materials, and damaged item. Take photos of the package and product, then contact us as soon as possible so we can assist with the claim process.
Contact us your order number and photos of the item and packaging. Visible damage should also be reported to the carrier upon delivery when possible.
Return Shipping Costs
Return shipping is the customer's responsibility when the return is due to customer error. If the item was shipped incorrectly or the issue was caused by us, we cover the return shipping.
Refunds, when approved, are issued for the product only. Original shipping charges are not refundable unless the return is due to our error.
Shortages & Shipping Mistakes
Any missing items, incorrect items, or discrepancies between the order received and the packing list must be reported within 10 days of the invoice date. Please inspect your order carefully upon delivery. Small items may be packaged together or placed inside a larger carton.
Hunting-bow.com may not be able to resolve discrepancies reported after 10 days unless the issue can be verified.
Refused / Undeliverable Shipments
Please do not refuse a shipment unless instructed by our team. Refused or undeliverable orders may be subject to a 15% restocking fee plus any applicable freight charges.